Privacy Policy

1. Introduction

This Privacy Policy explains how Deltapromo BV ("we", "us", "Menuko") collects, uses, and protects personal data when you visit our website (menuko.nl) or interact with our services. We operate in accordance with EU Regulation 2016/679 (GDPR) and applicable Dutch privacy law (UAVG).

2. Data We Collect

2.1 Information You Provide Directly

When you submit a quote request or contact form, we collect:

• Name and contact details (email address, phone number)
• Business name and address
• Order and product preferences
• Any documents or files you upload (e.g., logos for embossing)

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on the site
• Referral source (how you found our website)
• Device type and operating system

This data is collected via server logs and, if you consent, via analytics tools such as Google Analytics (with IP anonymisation enabled).

3. Legal Basis & Purpose of Processing

We process your data on the following legal grounds:

• Contract performance: To process and fulfil your order.
• Legitimate interests: To improve our website and respond to enquiries.
• Legal obligation: To maintain invoicing records required by Dutch tax law (7 years).
• Consent: For marketing communications, which you may withdraw at any time.

4. How We Use Your Data

We use your personal data to:

• Respond to quote requests and process orders
• Send order confirmations, proofs, and shipping notifications
• Issue invoices and process payments
• Comply with legal and regulatory requirements
• Improve our website experience (analytics)
• Send promotional emails about our products (only with your consent)

5. Data Sharing & Third Parties

We do not sell your personal data. We may share data with trusted third parties only as necessary:

• Production partners: Your artwork and order specifications are shared with our workshop.
• Delivery carriers: Your address is shared with our logistics partners (PostNL, DHL).
• Payment processors: Payment data is processed securely by our payment provider.
• Analytics: Anonymised usage data may be shared with Google Analytics.

All third parties are contractually bound to protect your data and may only use it for the specified purpose.

6. Data Retention

We retain personal data for the following periods:

• Client records and invoices: 7 years (Dutch tax law requirement)
• Quote requests (not converted to orders): 12 months
• Website analytics data: 14 months (then anonymised)
• Marketing consent records: until consent is withdrawn + 12 months

7. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal retention obligations).
• Restriction: Request that we limit processing of your data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: For marketing emails, you may unsubscribe at any time.

To exercise any of these rights, email privacy@menuko.nl. We will respond within 30 days. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).

8. Cookies

Our website uses the following types of cookies:

• Essential cookies: Required for the website to function. No consent needed.
• Analytics cookies: Google Analytics (anonymised). Requires your consent via our cookie banner.

You may manage cookie preferences via your browser settings or our cookie consent banner.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including TLS encryption (HTTPS), access controls, and regular security reviews. While no system is entirely secure, we take reasonable precautions to protect your information.

10. Changes to this Policy

We may update this Privacy Policy periodically. The version on this page is always the current version. For significant changes, we will notify active clients by email.

11. Contact

For privacy-related questions or to exercise your rights:
Deltapromo BV — Privacy Officer
Alphen aan den Rijn, The Netherlands
privacy@menuko.nl